Cancellation & Refund Policy

1. Subscription Cancellations

At FreightFlow Logistics Technologies, we believe in complete operational flexibility for fleet businesses:

• Cancel Anytime: You may cancel your recurring SaaS subscription (Fleet Starter, Fleet Pro, Enterprise, Dedicated Accountant) at any time directly through your account dashboard under Billing & Subscription, or by emailing our support desk at support@frieghtflow.co.in.
• No Cancellation Fees: There are no cancellation penalties or hidden termination charges.
• Active Period Continuity: Upon cancellation, your paid subscription will remain active until the end of the current paid billing cycle, after which no further recurring charges will occur.

2. 7-Day Money-Back Guarantee (New Subscriptions)

We stand behind the algorithmic accuracy and financial return on investment of our software:

• If you are a first-time subscriber and our software fails to meet your business auditing requirements, you are eligible for a 100% full refund if requested within seven (7) calendar days of the initial purchase date.
• To qualify, simply submit your request with your registered account username and payment order ID to support@frieghtflow.co.in within the 7-day trial window.

3. Pay-As-You-Go Credit Top-Ups

• Unused Credit Packs: If you purchase extra audit credit packs (e.g. 500, 2,000, or 10,000 credits) and have not utilized any credits from the pack, you may request a full refund within seven (7) days of purchase.
• Partially Used Packs: In cases of partial utilization, prorated refunds or account credit adjustments may be granted at the discretion of our billing support team upon review.

4. Duplicate or Erroneous Charges

In the event of accidental duplicate transactions, technical billing interruptions, or duplicate bank debits during checkout:

• Our billing reconciliation engine automatically detects duplicate transactions and initiates an immediate reversal.
• If you observe an unauthorized duplicate charge on your bank statement, please notify us with the transaction screenshot or payment reference ID. The duplicate amount will be refunded immediately.

5. Exact Refund Process & Timeline (SLA)

Once a refund request is approved:

1. Initiation: Our finance team initiates the refund via the Razorpay Payment Gateway API within 24 hours of approval.
2. Settlement Window: The funds will be credited back to your original payment method (same card, UPI handle, or bank account used during payment) within 5 to 7 business days, depending on your issuing bank's clearing cycle.
3. Confirmation Notice: An official Razorpay refund confirmation receipt with the bank ARN (Acquirer Reference Number) will be emailed to your registered billing email address.

6. How to Request a Refund

To initiate a cancellation or refund inquiry, please reach out with your details: