Shipping & Digital Delivery Policy

1. Nature of Our Services (No Physical Goods)

FreightFlow Logistics Technologies provides digital Software-as-a-Service (SaaS) solutions designed for commercial transport logistics and fleet fuel audit automation.

Because all services are hosted securely in the cloud, no physical shipping, couriering, or postal delivery of goods is involved in any transaction on this platform.

2. Delivery Timeline & Service Provisioning

Upon successful payment authorization via our certified payment gateway (Razorpay):

• Instant Account Upgrades: Your purchased subscription plan (Fleet Starter, Fleet Pro, Enterprise) is activated immediately on your account.
• Immediate Credit Allocation: Audit credits (monthly quotas or pay-as-you-go packs) are credited to your active wallet balance in real time (typically within 0 to 60 seconds).
• Automated Connectors: Webhook access URLs and secure API credentials (`X-API-Key`) are generated immediately for enterprise integration.

3. Delivery Confirmation & Tax Invoices

Immediately following a successful payment:

• A payment acknowledgment and digital invoice will appear on your screen.
• An official GST-compliant digital tax invoice and transaction receipt will be automatically dispatched to your registered billing email address.
• You can also download all historical payment receipts and audit ledgers directly from your account's Billing tab at any time.

4. Handling Service Delivery Delays or Technical Issues

In rare instances where a technical banking delay prevents real-time provisioning:

• Our backend automated reconciliation poller verifies all pending transactions with Razorpay every 5 minutes and updates credits automatically.
• If your purchased tier or credits do not reflect on your dashboard within 15 minutes of payment debit, please contact our emergency support desk at support@frieghtflow.co.in or call +91 98765 43210 with your payment order reference. We guarantee manual resolution within two (2) business hours.

5. Corporate Contact Information